Train your front-line staff to deliver a great customer experience that will leave your customers raring to return.
Choose from our range of programmes:
Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.
Give your staff the skills to communicate effectively with customers from different cultures and backgrounds.
Boost your staff’s local knowledge and deliver an all-round service for customers and visitors (also ideal for volunteers at major events).
Give your managers and supervisors the knowledge and coaching skills to create a real customer service culture in your business.
Transform your staff into effective sales professionals who not only listen to your customers’ needs, but maximise on them!
Increase the effectiveness of your front-line managers and leaders. This programme is designed specifically for retail businesses.
We can develop tailored WorldHost training for staff and volunteers at major sporting, cultural or tourism events.