Our Programmes
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Principles of Customer Service
Train your front-line staff to deliver a great customer experience that will leave your customers raring to return.
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Customers with Disabilities
Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.
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Service Across Cultures
Give your staff the skills to communicate effectively with customers from different cultures and backgrounds.
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Ambassador Workshop
Boost your staff’s local knowledge and deliver an all-round service for customers and visitors (also ideal for volunteers at major events).
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Become a WorldHost Trainer
Train to deliver WorldHost customer service training yourself.
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WorldHost for Major Events
We can develop tailored WorldHost training for staff and volunteers at major sporting, cultural or tourism events.
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WorldHost for Retail
We've partnered with the National Skills Academy for Retail to offer three WorldHost courses specific to retail businesses.
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Principles of Supervising Customer Service Performance
Give your managers and supervisors the knowledge and coaching skills to create a real customer service culture in your business.
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WorldHost Insights
An introduction to excellent customer service with our interactive e-learning course.
Upcoming Events
Latest news
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E-learning programme launched to help SMEs in customer service
The People 1st Training Company is launching WorldHost Insights, an interactive e-learning course...
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Cheshire Oaks sees 10% sales increase after undergoing WorldHost training
McArthurGlen's Cheshire Oaks Designer Outlet has announced that sales for the brands which undert...
