Our Programmes

  • Principles of Customer Service

    Train your front-line staff to deliver a great customer experience that will leave your customers raring to return.

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  • Customers with Disabilities

    Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.

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  • Service Across Cultures

    Give your staff the skills to communicate effectively with customers from different cultures and backgrounds.

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  • Ambassador Workshop

    Boost your staff’s local knowledge and deliver an all-round service for customers and visitors (also ideal for volunteers at major events).

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  • Become a WorldHost Trainer

    Train to deliver WorldHost customer service training yourself.

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  • WorldHost for Major Events

    We can develop tailored WorldHost training for staff and volunteers at major sporting, cultural or tourism events.

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  • WorldHost for Retail

    We've partnered with the National Skills Academy for Retail to offer three WorldHost courses specific to retail businesses.

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  • Principles of Supervising Customer Service Performance

    Give your managers and supervisors the knowledge and coaching skills to create a real customer service culture in your business.

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  • WorldHost Insights

    An introduction to excellent customer service with our interactive e-learning course.

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Upcoming Events

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