Our Programmes
The WorldHost programmes are a comprehensive training toolkit that can be used across a wide variety of industries where quality of front-line customer service is key to business success. The programme consists of four modules: Principles of Customer Service, Ambassador Workshop, Customers with Disabilities and Service across Cultures.
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Principles of Customer Service
This programme is designed to enhance customer service skills and behaviours by providing the fundamentals of service professionalism.
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Customers with Disabilities
The WorldHost™ Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities.
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Service Across Cultures
The WorldHost™ Service Across Cultures programme is designed to increase awareness about visitors and customers from other cultures.
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Ambassadors Workshop
The WorldHost™ Ambassador Workshop supports ambassadors or volunteers in providing a warm and friendly welcome to visitors to the UK.
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Become a Licensed Facilitator
Through our WorldHost licensing trainer programme you can become licensed to deliver one or all of the WorldHost programmes.
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Principles of Hosting 2012
In this programme, participants will gain the hosting skills required to make a difference at the London 2012 Games.